Policies.
Transparency and security are the foundations of the NOVE experience.
No Returns & No Exchanges
Due to the highly exclusive nature of our hand-crafted artisan luxury pieces, **NOVE strictly operates under a No Returns and No Exchanges policy**.
Every masterpiece undergoes meticulous double-layer quality control inspections before leaving our atelier to guarantee absolute perfection.
Privacy & Security
Your data is protected by 256-bit SSL encryption. We never share your personal information with third parties except to facilitate delivery.
We collect only essential data: name, shipping destination, and transaction records to provide you with artisanal support and tracking.
Authenticity Guarantee
Every NOVE bag is embedded with a secure NFC chip. This chip serves as your digital certificate of authenticity, verifying your product's origin and artisan history. Transfer of ownership can be managed via the NOVE app or web portal.
Terms of Service
By purchasing from NOVE, you agree to our terms regarding artisan lead times and handcrafted variation. Each bag is unique; small variations in texture and silhouette are hallmarks of the artisanal process and not defects.
Last updated: April 16, 2026